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Your privacy is important to Arena Software. (thearenasoftware.com). Please read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.
Arena Software collects, uses and is responsible for certain personal information about you.
This website and any products and services offered herein are not intended for persons under the age of 13. Arena Software does not knowingly collect information from anyone under 13 years of age. Arena Software prohibits children under the age of 13 from using all interactive portions of this website, including leaving any comments, filling out forms, or otherwise submitting information. Arena Software will not knowingly collect personally identifiable information from children under 13. If Arena Software learns it has any information or content from anyone under the age of 13, it will delete that information.
We may also obtain your name, e-mail, address, phone number, billing information, and usernames from other sources, such as Calendly, Dubsado, MailChimp, Quickbooks, Stripe.
Arena Software may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails, leave comments, order a service or product, fill out any type of form, or otherwise contact Arena Software via an online form or e-mail. The information collected may include your name, e-mail, address, phone number, and/or billing information. You are not required to provide any personally identifiable information to merely access or visit this website.
Arena Software may collect domain information and “cookies” (small files saved on your hard drive by your web browser) to analyze website performance, track user patterns, save information from your previous visits and customize your experience. We will ask for your consent to allow us to use cookies. Arena Software or its third-party vendors may collect nonpersonal information through the use of these technologies. Nonpersonal information might include the browser you use, the type of computer you use and technical information about your means of connection to this website such as the operating systems and the Internet service providers utilized and other similar information. Melissa Jean Clark, Inc.’s systems may also automatically gather information about the areas you visit and search terms you use on this website and about the links you may select from within this website to other areas of the Internet.
If you are located in the European Economic Area (EEA), we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as controller of that personal information for the purposes of those laws.
Arena Software collects such information in order to send e-mails, fulfill orders, deliver services and products, complete customer transactions, and improve website performance and customer service.
Arena Software respects your privacy and will never sell, trade or transfer your personally identifiable information to third parties (beyond what is necessary for fulfilling a customer transaction or for the basic functionality of an online service) without your consent.
We do, however, share your name, e-mail, address, phone number, and/or billing information with Dubsado, MailChimp, Quickbooks, and Stripe. This data sharing enables Arena Software to deliver the goods you ordered directly to you. Those third-party recipients are are based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see Transfer of your information out of the EEA.
Arena Software may release personal information to enforce its Website Terms and Conditions of Use, other Terms and Conditions, manage its business, protect users or the general public, or to otherwise comply with legal obligations.
If you give Arena Software your permission, it may also use personal identification information for internal or external marketing and promotional purposes.
On occasion, Arena Software may collect personal identification information from you in connection with optional contests, special offers or promotions. Arena Software will share such information with necessary third parties for the purpose of carrying out the contest, special offer or promotion. We will ask for your consent to such disclosure and use of such information, prior to your participation in the contest, special offer or promotion.
We will not share your personal information with any other third party.
The provision of your name, address, delivery address, is required from you to enable us to contact you, and provide web development services. We do not require you to provide any personal data in order to view our website. We will inform you when we collect it whether you are required to provide the information to us.
We will hold for 6 years.
Arena Software collects and uses your personal information to send e-mails, fulfill orders, deliver services and products, complete customer transactions, improve website performance and customer service.
This website is operated in New Zealand and India and third parties with whom we might share your personal information as explained above are located in the United States, and New Zealand and India. If you are located in the EEA or elsewhere outside of the United States, please be aware that any information you provide will be transferred to the United States and New Zealand and India. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.
These countries do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that United States and New Zealand and India provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a safeguard of the General Data Protection Regulation that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information, (see “How to contact us” below. We will not otherwise transfer your personal data outside of the EEA or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
If you want to unsubscribe from receiving e-mails from Arena Software, you may do so at any time. Each e-mail from Arena Software includes instructions for unsubscribing from these e-mail communications.
If you are covered by the General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:
Fair processing of information and transparency over how we use your use personal information
Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
Require us to correct any mistakes in your information which we hold
Require the erasure of personal information concerning you in certain situations
Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
Object at any time to processing of personal information concerning you for direct marketing
Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
Object in certain other situations to our continued processing of your personal information
Otherwise restrict our processing of your personal information in certain circumstances
You may also have the right to claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation, available at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ .
If you would like to exercise any of those rights, please:
Email, call, or write to us
Provide us enough information to identify you (e.g., account number, user name, registration details)
Provide us proof of your identity and address (a copy of your driver’s license or passport and a recent utility or credit card bill)
Provide us with the information to which your request relates including any account or reference numbers, if you have them.
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable authorities of a suspected data security breach where we are legally required to do so.
Please note that any comments or information that you post on the website, including the Arena Software website and social media pages, become public and third parties may use your information. Arena Software is not responsible for any unauthorized uses by third parties in such context. You disclose such information at your own risk.
You may see advertising or other content on this website that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors or other third parties. Any products or services reached through a third-party link are subject to separate privacy policies. Arena Software is not responsible for or liable for any content on or actions taken by such third-party websites.
We hope that we can resolve any question or concern you raise about our use of your information.
If you are covered by the General Data Protection Regulation, you may lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.
This policy is effective as of May 25, 2018. We may change, modify or update this Privacy Policy at any time and will notify you of any such changes by email or postal mail.
If you have any questions or concerns about this Privacy Policy, the information we hold about you, or you wish to change your personal information in our records, please contact:
hello@thearenasoftware.com
If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).
New Zealand #1 Leading Digital Agency
